Customer Service

Direct Selling Association

We are proud members of the Direct Selling Association. Click here to view the code of ethics by which we abide.

Live Representative

Our Consumer Relations Specialists are available to answer your questions, provide information on World Book products, and assist you in the resolution of complaints.

You may call us Monday through Friday, 8:00 a.m.-5:00 p.m. Central Standard Time and speak to a Consumer Relation Specialist, who will provide you with personal service. You can reach us at:

United States and Canada: 800-967-5325

When calling, please have the order or invoice number, or information on your problem or complaint available. This information will help the Specialist respond to your questions.

E-mail

If you prefer to e-mail your comments to us, please complete the Consumer Relations Inquiry Form.

Mail

You can also write to us. Please include the invoice number for your World Book product purchase, the sales representative involved, and the dates of your contacts and we will respond to your letter within 48 hours of receipt. Please allow time for regular mail delivery. Our mailing address is:

World Book, Inc.
ATTN: Consumer Relations Department
233 North Michigan Avenue, Suite 2000
Chicago, Illinois 60601

Fax

You may fax us as well. We ask that in your fax you provide all information, including your name, address, and telephone number, invoice number of your World Book product purchase, and the sales representative involved. Our fax number for the United States and Canada is 312-729-5600.

World Book CD-ROM

E-mail: cdtech@worldbook.com for questions related to customer service.

World Book Online

United States & Canada

Billing Support for School & Library Customers
E-mail: sub.questions@worldbookonline.com

(Please include your name, the school/library name, account #, a phone number, and a detailed description of your question, concern, or comment.)

Telephone: (800) 967-5325 (available 8:00 a.m. to 5:00 p.m., M-F)

Australia & New Zealand

Billing Support
E-mail: Jrodrigues@worldbook.com.au

(Please include your name, the school/library name, account #, a phone number, and a detailed description of your question, concern, or comment.)

Telephone: 02-9902 3420

Ireland, Northern Ireland, United Kingdom

E-mail: worldbook.enquiries@pearson.com

(Please include your name, the school/library name, account #, a phone number, and a detailed description of your question, concern, or comment.)

Philippines

E-mail: technical.support@worldbook.com.ph

(Please include your name, a phone number, and a detailed description of the problem you are experiencing.)

Telephone: (632) 411-2271, 72, 73, 74, 75
Fax: (632) 411-2270

Mail:
Phoenix Educational Services, Inc.
1116 Quezon Avenue, Heroes Hill
Quezon City, Metro Manila 1005 PHILIPPINES

Sweden

E-mail: info@gmmab.com

(Please include your name, a phone number, and a detailed description of the problem you are experiencing.)

Telephone: 46-451-89515
Fax: 46-451-89615

Mail:
Global Multimedia
AB 3 Avenyen 13 S-281 31
Hassleholm